Privacy Policy

Who We Are

At, we are committed to maintaining the trust and confidence of all visitors to our web site. In particular, we want you to know that is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes.

In this Privacy Policy, we’ve provided detailed information on when and why we collect personal information, how we use it, the limited conditions under which we may disclose it to others, and how we keep it secure.

We take your privacy seriously and take measures to provide all visitors and users of with a safe and secure environment.

Your privacy is very important to us, at Mad4Mutts we have a few fundamental principles that we follow:

  • We don’t ask you for personal information unless we truly need it. 
  • We don’t share your personal information with anyone except to comply with the law, develop our products, or protect our rights.
  • We don’t store personal information on our servers unless required for the on-going operation of our site.
  • It is our policy to respect your privacy regarding any information we may collect while operating our websites.

information we collect about you

We collect personal information about you when you

  • Enquire about our services via our website
  • Enquire about our services via our telephone numbers
  • Raise a dispute or complaint
  • Speak to one of our trainers
  • Participate in any of our promotions
  • Use our website in any way

The information we collect will be used by Mad4Mutts to fulfil our service and obligations to you. The type of personal information we collect about you includes:

  • Your full name
  • Address
  • Phone numbers
  • Email addresses
  • Information about your dog(s)
  • At various points on this site and via our email communication, your IP Address is recorded

 We may also record email receipts and opening dates and times, of emails that we send to you, as part of our contractual obligations. This is to verify that you have received an email that we have sent to you.

We will never collect sensitive information about you without your explicit consent.

Aggregated Statistics

We do collect information about website usage and statistics. Mad4Mutts may collect statistics about the behaviour of visitors to its websites. For instance, Mad4Mutts may monitor the most popular pages on the website and how you found our website etc or use spam screened by the Akismet service to help identify spam.

Website usage includes pages people visit, their general location, the time spent on a webpage. This helps us to maintain and develop our website. This does not include information that can be used to identify you as an individual. Mad4Mutts does not disclose personally-identifying information other than what's discribed on this page.

Cookies may set and access cookies on your computer.  Cookies are used to provide our system with the basic information to provide the services you are requesting.  Cookies can be cleared at any time from your internet browser settings.

Google Analytics

When someone visits we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to track things such as the number of visitors to the various parts of the site and interactions with the site. This information is processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of visitors to our website.

Website Comments

When someone visits, there may be an ability to submit comments on particular articles or pages.  When comments are submitted, you are entitled to use aliases or information that completely hides your identity. When a comment is submitted, the relevant details (name, email, website) that you provide are stored.  These details are stored so that we can display your comment back to you, and to anyone viewing the comment sections on the site. We do not verify information entered nor do we require verification.

Third Parties

There may be some circumstances where your IP address, geographic location, and other browser related details may be shared with third party companies.  We may share your above mentioned data with following third party companies from time to time.


If you don't see any improvement in your dogs behaviour, we will give you your money back providing you have followed our training protocols and have evidence. All refunds will be made in the form that they were received, in the amount of the transaction within 30 days.


Refunds will not be issued for cancellations 7 days or less prior to the booking date. Refunds will be issued LESS a 25% administration fee for cancellations when notice is given more than 7 days prior to the booking date. 

Access to Your Personal Information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer Steve at and we will work with you to remove any of your personal data we may have.

Changes to Our Privacy Policy

We may make changes to our Privacy Policy in the future, however, the most current version of our policy will govern our processing of your personal data and will always be available at the following URL:

If we make a change to this policy that, in our sole discretion, is material, we will notify you by an update or email, where possible. By continuing to access or use our services, you agree to be bound to the terms of our Privacy Policy.